Refund policy

This returns policy forms part of our standard terms and conditions of use.

If you want to return a product purchased from rivasa.co.za for any permitted reason, you must notify rivasa.co.za with your invoice number ready. Our customer care centre will contact you to confirm collection details. For erroneous deliveries, notify us within 7 days.

IMPORTANT: We cannot accept returns without prior notice and a valid invoice number. Please treat products and packaging with reasonable care; you may be liable for damage while in your possession. Unauthorized items sent back are not our responsibility.

Failure to adhere may result in delays or the decline of your request. You can request an exchange for a different available color of the same product under unwanted return rules.

Per ECTA, you can return unwanted products—including sale and promotional items—provided they are unused, undamaged, in original packaging, complete with accessories, and logged within 7 days of delivery.

Report order shortages, errors, or damages via our return form within 48 hours. Returned faulty items are tested; valid defects receive a free replacement within 10 business days (subject to stock) or a full refund. Unproven faults incur return shipping costs before release or disposal after 30 days. Faults within 6 months are eligible for replacement or credit. Normal wear and tear, abuse, surges, sea air corrosion, and unauthorized alterations are excluded.

Products are covered against manufacturing defects for 2 years under normal household use. Claims require proof of purchase and must be brought to a service centre. Excludes misuse, disasters, or tampering. Repairs failing within 3 months (barring misuse) may be refunded or replaced at our discretion. Packaging damage costs may be deducted from refunds.

Register your product at rivasa.co.za

Accessories (crispers, bowls, jugs, etc.) are warranted against manufacturing defects for the appliance warranty duration, but impact damage is excluded.