Shipping policy

SHIPPING POLICY

1. Order Processing

  • Business days: Monday–Friday (Excludes South African public holidays)
  • Processing time: 1–2 business days after payment confirmation
  • Pre-order items: Ship when fully in stock; processing begins once all items are available

2. Domestic Shipping (South Africa)

Service Level

Estimated Delivery Time*

Cost

Standard (Courier)

2–5 business days

Exact shipping cost is calculated at checkout based on weight, dimensions and destination.

 

3. International Shipping

  • Regions served: Select countries (please check availability at checkout)
  • Delivery time: 7–21 business days (varies by country and customs clearance)
  • Cost: Calculated at checkout (includes customs duties and VAT where applicable)
  • Import duties & taxes: May be payable by the recipient; please check your country’s regulations

4. Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number and carrier link. Use that link to monitor your parcel’s progress.

5. Shipping Restrictions

We only ship to physical street addresses or parcel lockers—no PO boxes for couriers. Some high-value or oversized items may require signature on delivery.

6. Delays & Issues

  • Carrier delays: Occasionally due to weather, load-shedding or high volume.
  • Lost or damaged in transit: Contact us within 7 days of the expected delivery date; we’ll lodge a claim on your behalf.
  • Address problems: If delivery fails due to an incorrect address, you’ll be responsible for any re-delivery fees.

7. Returns & Exchanges

For information on returns or exchanges, please refer to our Returns Policy.

8. Contact Us

If you have any shipping questions, email us at info@rivasa.co.za or call 010 590 5971.  We’re here to help!

Delivery and Shipping

PLEASE NOTE

  • Deliveries are only done between 09h00 and 17h00 from Monday to Friday (excluding public holidays).
  • Deliveries ordered over a weekend, will only be processed on the next working day.
  • We will only fulfil orders with a physical location within the borders of the Republic of South Africa.
  • Accrued delivery charges will apply for any incorrect delivery addresses, which will result in a redelivery of the order to that customer.
  • Failure to accept your delivery/collection within the designated timeframe will result in accrued redelivery charges. You will have 5 working days to contact us and pay for your redelivery or your order will be taken as cancelled and the refund process will start.

Delivered to you

rivasa.co.za’s delivery policy is straightforward and simple! All orders incur a delivery charge, delivery costs will vary and are charged according to the weight, dimensions and area we are delivering to. When concluding your online transaction, a delivery fee will be automatically calculated and included in your total. Our deliveries are handled by our professional courier partners.

If your order has not been delivered within the 3 delivery attempts provided to you by our couriers, your parcel will be returned to rivasa.co.za. Please note that if you miss your delivery within the attempts set out above, you will be charged for the redelivery of your order. If the payment for redelivery is not received within 10d ays, your order will be treated as cancelled. Please note the delivery fee on unwanted or cancelled orders is non-refundable.

Delivery lead times

Orders will only be dispatched by us once full payment has been received and reflects in rivasa.co.za’s bank account.

You will receive a notification from us once your goods have been dispatched – keep a look out for the notification. It will contain your waybill reference number to help you track your order.

Tracking your order

Your order can be tracked by contacting our Customer Service team, please get in touch with us, either by emailing us at info@rivasa.co.za or calling 010 590 5971. and we’ll do our best to assist you.

If your parcel goes missing, or the contents are damaged, we will replace the items at no cost to you. Please refer to our T&C's for more information. Please note that we will need to wait 15 working days before being able to replace or refund lost items that do not come up on our tracking website.